Delivery Policy

At ENSHINE LIGHTING, we strive to ensure that your orders are delivered promptly and securely. Please review our delivery terms below:

Delivery within the United Kingdom

For addresses within the United Kingdom, items are typically dispatched within 24 hours of placing the order via Amazon and are expected to arrive within 4 days.

International Delivery

For addresses outside the United Kingdom but within the European Union, items will be dispatched from China within 48 hours of placing the order and are expected to arrive within approximately 15 days. For other regions, we will review your order to determine if delivery is possible. If the shipping cost exceeds our standard rates, we will contact you for approval before proceeding. If delivery is not possible, the order will be cancelled.

Alternative Courier Services

If you prefer to use another courier service and require a signature upon delivery, additional fees will apply. Please contact us before selecting this option to arrange the details. Regardless of the delivery method chosen, we will provide you with a link to track your package online.

Shipping Fees

Shipping fees include handling, packaging, and postage costs. Handling fees are fixed, while transportation fees vary according to the total weight of the shipment. We recommend grouping items into a single order. We cannot group two distinct orders placed separately, and shipping fees will apply to each order individually. You will bear the risk of damage or loss of the items during shipment, but special care is taken to protect fragile items.

Packaging

Boxes are amply sized, and your items are well-protected to ensure they arrive in perfect condition.

Additional Information

Please note that delivery times are estimates and can be affected by factors outside our control, such as customs delays or postal strikes. We are not responsible for delays caused by such external factors.

If you have any questions about our delivery policy or need further assistance, please contact our support team at support@enshinelighting.com.